Refund and Return Policy

NurMart aims to ensure customer satisfaction with every order. If you experience any issues with your purchase, we will work with you to resolve the matter promptly.

Refund Eligibility

Refunds or replacements may be provided in the following situations:

• Incorrect items delivered

• Missing items in an order

• Damaged or defective products

• Products that do not meet expected quality standards

Reporting an Issue

Customers should report any issue with an order within 24 hours of delivery.

To report a problem, please contact our support team with:

• Order number

• Description of the issue

• Photos if applicable

Refund Method

Approved refunds will be processed through the original payment method used during checkout.

Processing times may vary depending on the payment provider.

Non-Refundable Situations

Refunds may not be granted in cases where:

• The product has been used or consumed

• The issue is reported beyond the allowed reporting period

• The product was ordered incorrectly by the customer